Data Processing & Storage

The following policies explain how Kibris247 obtain, store and process your personal information. We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using our products and services, you can be assured that it will only be used in accordance with this privacy statement. Please note: All telephone calls may be recorded & all emails are stored for monitoring purposes.

What Personal Data Do We Collect?

We may collect the following information when you use our products or services:

• Name, telephone number and email address.
• Taxi booking information including the date & time, pickup location and destination.
• Additional information including flight number, luggage and child seat requirements.

Do we Collect Sensitive Data?

We do not by any means collect any sensitive data such as Bank Details or Card Numbers when processing your payment, as this is all done by our Payment service providers Paypal and Stripe which are world leading secure online payment systems. The Sensitive Data our customers provide through our booking system are safe and secure and we don’t have the ability to store or have any access to this information while filling in your payment details. These sensitive data are as follows:

• Debit or credit card details (card number, expiry date, CVC and AVS)
• Billing Address (Company or Home Address)
• Bank details

How Do We Collect Or Obtain Your Personal Data?

• When you input your data through our forms on our website
• When you input data through our mobile booking application
• When you contact us by phone, whatsapp or email
• When you order services from us
• When you post or react to our social media channels

How Do We Process Your Personal Data?

All personal data relating to the booking of our services and products is processed using our Online Taxi Booking Database software. All Personal Data is stored up to 28 days after the order is completed for security and monitoring purposes. After the period of 28 days all Data is deleted off our records and database unless you have become a member on our website.
 

How Do We Process Your Sensitive Data?

All sensitive personal data relating to the payment of our services and products is processed using our cloud-based merchant providers “Paypal” and “Stripe”. Both Paypal and Stripe are PCI data security standard (PCI-DSS) level 1 compliant. This is the most stringent level of security certification available for card payments and ensures GDPR provision compliance (GDPR (EU) 2016/679).
For full details of their privacy policies and terms & conditions please visit:
www.paypal.com/uk/legalhub/privacy-full
www.stripe.com/gb/privacy

How Long Do We Store Your Personal Data

As required by law, all data is stored for a minimum period of 28 Days from the point of service or purchase being completed. After this period has lapsed, data will be or can be deleted upon request.
 

Who Do We Share Your Personal & Sensitive Data With?

All data that is collected, processed and stored is secure and we do not share it with third parties. For details on how Paypal & Stripe handle your data please visit the respective links above.

Upon lawful request from authorities, we are obliged to assist and share personal data.
 

What Happens In The Unlikely Case Of A Data Breach?

If a data breach was to occur the ICO and affected consumers would be notified within 72 hours. Kibris247.
 

How Do We Detect A Data Breach?

Although unlikely, we must remain vigilant that a data breach could occur. Kibris247 are protected by the latest cyber security and anti-virus software provided by hosting providersto ensure early detection and intervention.
Kibris247 have kept the “supply chain” very compact, communicating directly with Paypal & Stripe, so that we can work in partnership to detect and inform of data breaches. Each member of the supply chain has stringent data policies and security and they have a duty of care to inform us of any data issues at the earliest possibility.

What Measures Do We Take To Ensure The Security Of Your Personal & Sensitive Data?

All members of office staff & drivers have received training and adhere to strict privacy & data protection policies. Kibris247 have kept the “supply chain” very compact, working directly with Paypal & Stripe, so that we have a complete overview of how data is collected, processed and stored. Only vetted staffs have access to our database system to process a booking and we use a dedicated secure login system.